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How do I... ? - FAQs

 

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Welcome to the public section of the "How do I... ?" FAQ documents.  Please choose a topic from the below selections.  If you cannot find a solution, you can request general help by sending an email to Turn on JavaScript!.

 

Information for UARK Students and Faculty: 

 

Information for CAST Staff:

Since procedures for CAST Staff will be different, we maintain a separate set of FAQs for staff use on the CAST Forum.

 


 

How do I get into the lab?

Access is controlled by DSX card readers in J. B. Hunt, and combination locks in Ozark.  DSX card access for the labs in J. B. Hunt is available from Turn on JavaScript! in J. B. Hunt 304.  Door combinations for the labs in Ozark are available from Turn on JavaScript! in Ozark 113.

 

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How do I login to a computer?

Students and faculty may use uark.edu (also known as GACL) accounts to log into the CAST lab computers, but we also create cast.uark.edu (also known as CAST) accounts to use with the CAST Windows computers.  These accounts provide additional functionality over the uark.edu accounts such as roaming profiles and additional server storage space. Your GACL account uses the same login and password as your UARK email account, and uses "GACL" as the domain to login to a Microsoft Windows machine. CAST accounts are created automatically for students enrolled in classes taught in J.B. Hunt and are removed at the end of the semester in which the class is taught.  Your CAST account will have a login assigned to you by CAST Systems Administrators (usually based on the course name) and use "CAST" as the domain to login to a Microsoft Windows machine. 

Additionally, CAST Research accounts are available for qualified students with permission from their student advisor.

 

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Where do I store my data?

CAST maintains one server for use by students and faculty working in J. B. Hunt.  Forms for getting/renewing J. B. Hunt server space are available from and should be turned in to Turn on JavaScript! in J. B. Hunt 304.  DEEPSTORE server space is valid for at least one year, but needs to be renewed each successive year by filling out a new application between January 1 and June 30.  If not renewed, access expires on June 30, and old accounts are archived.

CAST maintains two servers for use by students and faculty working in Ozark.  Forms for getting/renewing Ozark server space are available from and should be turned in to Turn on JavaScript! in Ozark 113.  GEOS1 and GEOS2 server space is valid for at least one year, but needs to be renewed each successive year by filling out a new application between January 1 and June 30.  If not renewed, access expires on June 30, and old accounts are archived.

Once your server space is assigned, you can map a drive to it, allowing you to save and access your data from whichever machine you log in to.

You can temporarily store stuff to the local hard-drive in c:\temp while you're working on it, but be sure to save it to your server space before you log out. We don't do backups of the workstation drives and we routinely re-load the entire machine to update software and fix problems, so stuff saved locally can go away at any time with no way to get it back.

All machines also have CD/DVD burners so you can make your own backups. More copies of your files in more different locations means less chance of your files being lost forever.

 

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How do I map a drive?

Click "Start", "My Computer", "Tools", and "Map Network Drive". Select the drive letter you want (we usually use Z:), type in the location given to you when your server space was set up (example: \\geos1\jdoe), check the "Reconnect at logon" box, and click "Finish".

 

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Where do I get paper for the printers?

For J. B. Hunt labs, from Turn on JavaScript! in J. B. Hunt 304.  For Ozark labs, from Turn on JavaScript! in Ozark 113.

 

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How do I check my email from the lab?

Use UA Mail:  https://uamail.uark.edu

 

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How do I change my password?

For GACL accounts, Use PassWeb:  https://www2.uark.edu/web-apps/comp/techserv/account/passweb/Main

For CAST accounts, press Control-Alt-Delete and use the "Change Password" button.

 

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How do I use the plotter in JBHT 229?

The driver for the plotter is loaded on the first machine inside the door of JBHT 231.  Log into that machine and, when you print, select "cast229-plotter" as the printer. 

 

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What if I need help?

If you're having trouble operating the software, contact your instructor.

If you're a faculty or staff member, and you're having trouble with a non-lab machine, contact ARSC Computer Support at Turn on JavaScript!.

If you're having trouble with your uark.edu (GACL) account, contact University IT Services at http://askit.uark.edu/ or 575-7907.

If something in a CAST lab is broken, misconfigured, or otherwise messed up, or you just don't know what catagory your problem fits in, contact the CAST IT staff at Turn on JavaScript!.

 

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